Refund policy

We strive to ensure the very highest standard for the products we sell. Unfortunately, occasions may occur whereby problems with the products can occur. If these issues occur, our aim is to resolve the problem as quickly as possible.

Personalised products are non-refundable unless faulty.

If you change your mind for non-personalised products, you may request a return for any unused items for a refund within 30 days of receipt. Please email returns@newlands-sports.store to receive a returns form. In this instance, the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you believe your item has developed a fault within 6* months of your purchase date, please email returns@newlands-sports.store and we will guide your through how to send it back to us for inspection. If it is found to be faulty, you are entitled to a repair, replacement or a discount if you would prefer to keep it. If we can't repair or replace it, you are entitled to a refund. This does not apply to items damaged by wear and tear, an accident or misuse, or if you've changed your mind.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

*Returns policy for cricket bats and hockey sticks may vary from other products.

Cricket Bat Warranty

The following factors will be taken into consideration:

USAGE - Frequency used, level of competition, player's ability and technique.

AGE - The time from purchase to date of return (date of breakage).

PRODUCT CARE - How the product has been cared for, stored, cleaned etc.

CUSTOMER HISTORY - Should the customer have repeated issues with similar products this must be taken into account.

Due to the nature of cricket and variation of usage, it is impossible to give a standard time guarantee. Goods that have seen regular use and are older than 12 months are not generally considered to be valid for replacement or refund. This is considered to be "fair wear and tear".

We can't assess products until they are physically returned, so if your product requires assessment please contact refunds@newlands-sports.store and we'll guide you through the returns process.